In the platform business a different route is common: the rollout is the start of a long series of consulting days, because every change goes back through the vendor. It is a viable business model, but one whose interests run against yours.
We guide your first process and, on request, train your team along the way. The stated goal is that you build the second one without us. Support stays available, but your application doesn't depend on it to stay alive.
This is in our interest too. A platform only becomes the central solution in an organisation if the people there can work with it themselves. A customer who has to call the vendor for every change is unlikely to add further processes.